When can I contact my concierge?
You may contact your concierge by phone, email or through this website any weekday from 9:00am to 5:00pm PST. Emails and voicemails received after 5:00pm will be returned the next business day.
What can a concierge help with?
The better question is, "What can't a concierge help with?" Our professional concierges can assist with everything from finding a house-sitter to making travel plans to Europe. Having trouble locating a hard-to-find gift? Tickets to a sold-out concert? Backstage passes for your child to meet Buzz Lightyear at Disney on Ice? Just give us a call. Our service is limited only by your imagination. We've even been known to perform a miracle or two.
How often can I use the concierge service?
Our flat-rate membership includes UNLIMITED calls to your concierge. Our goal is to make our Online Concierge Service as easy to use as possible. You may sign up or cancel your membership at any time, for any reason, and you may call your concierge as many times as you wish throughout the course of your membership.
What happens if a request is not able to be completed?
Our professional concierges will do everything in their power to complete your request but if a request can not be completed then the concierge will inform you through your preferred communication method (website, phone or email). If an alternative request is then needed, the concierge professional will get started on it right away.
How do I pay for requests like flowers or airfare?
Within our secure member center you can store credit cards that can be applied to your requests. Our concierge professionals do not have access to the credit card information until you release it through the secure member center when making a request. If you prefer not to store sensitive information within your account, you can give the information to the concierge professional assigned to your request when the time is appropriate.
As a member do I have access to special deals and priority reservations?
City Concierge has an extensive network of partners which often give us the ability to reserve difficult reservations and offer exclusive discounts. From restaurant reservations to travel arrangements to event planning, you will be eligible for a number of discounts and special treatment.